ITIL Intermediate SS

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ITIL Service Strategy SS :

The Service Strategy (SS) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of designing, developing, and implementing service provider strategy that aligns to the organizational strategy.

Our training programme for the ITIL® Intermediate SS Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

The SS module focuses on the importance of the service strategy within the IT service lifecycle enables candidates to identify the risks and success factors of IT services. Expand your market reach by gaining extensive knowledge from the ITIL® Intermediate SS Training.

Key Features

  • a

    12 Hrs of High Quality e-Learning content

  • a

    10 Chapter-end Quizzes

  • a

    Highest Passrate

  • a

    Courseware Approved by APMG, CSME

  • a

    ITIL® Intermediate SS Exam Fee Included

  • a

    30 PDUs offered

  • a

    2 ITIL Intermediate SS Sample Test Papers

  • a

    Downloadable E-book Included

  • a

    Course Completion Certificate

Course Structure

Learning Unit 00 – Introductory Lesson 52:14
Learning Unit 01 – Introduction to Service Strategy 7:24
Learning Unit 02 – Service Management as a Practice 42:03
Learning Unit 03 – Service Strategy Principles 123:49
Learning Unit 04 – Service Strategy Processes 281:35
Learning Unit 05 – Service Strategy, Governance, Architecture and ITSM Implementation Strategies 54:53
Learning Unit 06 – Organizing for Service Strategy 42:12
Learning Unit 07 – Technology Considerations 19:30
Learning Unit 08 – Implementing Service Strategy 22:23
Learning Unit 09 – Challenges, Critical Success Factors and Risks 7:09
Learning Unit 10 – Summary and Directed Studies 1:50

Learning Objectives

At the end of training in ITIL® Intermediate SS training, you will be able to:

  • Understand the purpose, principles and processes in service strategy
  • Explain governance in terms of service strategy
  • Identify how to organize for service strategy
  • Define the technological considerations in service strategy
  • Explain the implementation of service strategy
  • Identify challenges, critical success factors and risks

Target Audience

The ITIL® Intermediate Service Strategy qualification is best suited for professionals working in IT management, IT Finance Management, and Supplier Relationship Management. Some of the roles who can take up this qualification include:

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers

It can also be taken by:

  • ITSM® (IT Service Management) trainers,
  • IT professionals associated with strategic planning, execution and control within a service setting,
  • ITIL® Foundation certified individuals wanting to advance to higher levels in ITIL®, and Individuals requiring an in-depth knowledge of the ITIL® service strategy as part of the ITIL® Service Lifecycle.

The SS module can be one of the prerequisites for the ITIL® Expert and Master Levels in IT Service Management.

Exam Format

How do I get certified in ITIL® Intermediate SS qualification?
Days

30, 180

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