ITIL Intermediate PPO


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ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO)

The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, and is also part of the ITIL® Intermediate Capability stream, and one of
the modules that leads to the ITIL® Expert Certificate in IT Service Management.

The purpose of this training module and the associated exam and certificate is to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL®
Service Lifecycle core publications. The ITIL® Certificate in Planning, Protection and Optimization is intended to enable candidates to apply PPO practices during the service management lifecycle and specifically in the following key ITIL® process and role areas:

  • Capacity management
  • Availability management
  • IT service continuity management (ITSCM)
  • Information security management
  • Demand management

We bring ITIL® Intermediate PPO certification training that allows one to prepare for the ITIL® PPO exam in the comfort of their own place and/or in a Classroom learning environment.

Key Features

  • a

    8 Hrs of High Quality e-Learning content

  • a

    30 PDUs offered

  • a

    Highest Passrate

  • a

    Courseware Approved by APMG, CSME

  • a

    ITIL® Intermediate PPO Exam Fee Included

  • a

    10 Chapter-end Quizzes

  • a

    2 ITIL Intermediate PPO Sample Test Papers

  • a

    Downloadable E-book Included

  • a

    Course Completion Certificate

Course Structure

Learning Unit 00 – Introductory Lesson 46:10
Learning Unit 01 – Introduction to PPO 49:04
Learning Unit 02 – Capacity Management 42:51
Learning Unit 03 – Availability Management 47:37
Learning Unit 04 – IT Service Continuity Management 58:47
Learning Unit 05 – Information Security Management 30:27
Learning Unit 06 – Demand Management 40:03
Learning Unit 07 – PPO Roles and Responsibilities 31:42
Learning Unit 08 – Technology and Implementation considerations 53:15
Learning Unit 09 – Summary exam preparation and direct studies 3:18

Learning Objectives

Candidates can expect to gain competencies in the following areas upon successful completion of the training and exam components related to our ITIL® Intermediate PPO Certification Training:

  • Service design in PPO and the service lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity management as a capability to realize successful service design
  • Availability management as a capability to realize successful service design
  • IT service continuity management as a capability to support overall business continuity management
  • Information security management as part of the overall corporate governance framework
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO

Target Audience

The target group of the ITIL® Intermediate Qualification: Operational Support and Analysis Certificate includes, but is not restricted to IT professionals, business managers, and business process owners. This qualification can also be taken by the following:

  • Individuals who require a deep understanding of how the ITIL® Certificate in the Planning, Protection and Optimization processes may be used to enhance the quality of IT service support within an organization.
  • IT professionals who are working within an organization that has adopted and adapted ITIL®, and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme.
  • Operational staff involved in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities.
  • Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications.
  • Individuals seeking the ITIL® Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules.
  • Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert qualification is a prerequisite.

Exam Format

How do I become Certified in ITIL Intermediate PPO?
What are the prerequisites for the certification?

30, 180


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